Terms and Conditions Every quotation, pro-forma invoice, price list or other similar document made or issued by 4K IT Systems ("the seller") is made or issued subject to these General Terms and Conditions of Sale. These terms and conditions do not affect consumers' statutory rights as contained in current legislation governing the relationship between consumers and businesses. Definitions We, the Seller means 4K IT Systems. The Customer or you, means the account applicant or person who buys or agrees to buy goods from the seller. Goods means any goods or services offered for sale by the seller from time to time. Acceptance of Orders No order resulting from any quotation, pro-forma invoice, price list or other similar document made or issued by the seller shall be binding unless and until it is accepted by the seller. The seller at its absolute discretion may accept or reject any order whether on account of the product or service being no longer available or for any other reason whatsoever. Product Specifications The seller warrants that the goods will, at the time of delivery, correspond to the description given by the seller. It is the responsibility of the customer to check the compatibility and suitability of goods for any particular purpose before ordering by contacting the supplier of their hardware and software and ensuring that these are compatible with the operating system supplied. The seller hereby reserves the right to make without notice such minor modifications in specifications, designs or materials as it may deem necessary or desirable by experience. Payment You will be required to pay the seller the full cost of any hardware and software prior to any order being placed with external suppliers. In respect of services provided, you will be required to pay the full amount immediately upon completion of those services. Maintenance customers may, at the sellers discretion, be offered standard invoice payment terms of 28 days. Delivery Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the seller shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the seller to the customer upon delivery of such goods to the customer. System Installation 'FREE Installation' - occasionally offered as part of a pc package - covers only those goods supplied to the customer by the seller. This does not include connection of the system to any network, installation of any additional components (such as a network card) or installation / configuration of any additional software. The installation and configuration of any additional components / software will be charged at a standard hourly rate. Customers who purchase goods, but not as part of a pc package, will be charged an hourly rate for the installation of those goods. Damages and Shortages The customer shall report any damage or shortage to the seller at the time of installation. Provided damage or shortages are pointed out at this time, the seller will refund, repair or replace such equipment free of charge to the customer. Ownership and Risk The risk in the goods shall pass from the seller to the customer upon delivery of such goods to the customer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the customer until the seller has received in cash or cleared funds, payment in full for all goods delivered to the customer under this and all other contracts between the seller and the customer for which payment of the full price of the goods there under has not been paid. Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the seller and the customer under which the goods were delivered. Warranty & Returns We do not provide any warranty for any of the goods that we offer - you must use any manufacturer repair service or on-site arrangement provided. Any on-site arrangements apply to mainland UK only. Product Misuse Should any equipment malfunction as a result of abnormal environmental factors (including but not limited to) mains power transients or dropouts, electromagnetic interference, extremes of humidity, vibration, electro-static damage, temperature or pressure or chemical corrosion then all costs incurred by the seller in repairing such equipment and investigating the causes of the malfunction shall be payable to the seller. Force Majure The seller will not be liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought , fire, legislation or other cause beyond the sellers reasonable control. This does not affect your statutory rights. If the seller chooses not to enforce a right under this agreement, that decision will not prevent the enforcement of other rights, or the same right on a later occasion. Liability Under no circumstances shall the seller be responsible for any indirect, incidental or consequential damages. Your contract is with: Kerith Norman - trading as: 4K IT Systems 67 Charles Street Greenhithe Kent DA9 9AN Telephone: 01322 389323 VAT Registration Number: 781 5279 04 Errors and omissions exempt. Questions or Complaints If you have any questions or complaints regarding the seller, these can be addressed to Kerith Norman at the above address. The seller will endeavour to acknowledge written complaints within 5 working days. The time it takes to reach complete resolution of complaints will be governed by the nature and complexity of the issue but we will endeavour to ensure that consumers are informed of the progress of complaints as appropriate.